"Understand and value your customers in order to gain their loyalty: that is how the aims of LaSer Contact can be described, the remote contact centre arm of Laser. Rather than being content with managing customer traffic flows, LaSer Contact positions itself right at the heart of customer relations.An innovative approach that is reflected in the way it works with its partners, the solutions it offers and the very nature of the partnerships it forges.LaSer Contact isn’t just a call centre. Its policy of targeted support goes far beyond that and is focussed on 3 separate areas: high level training of its employees, an ability to operate on several levels (telephone, internet, SMS, post, email) and a thorough understanding of customer requirements via an analysis of customer data. (…) LaSer Contact provides its partners with a relationship with their customers that generates value and satisfaction."Yanick Prigent (Managing Director of LaSer Contact)